Refunds, Returns & Cancellations

1. Digital Products — 2-Hour Refund Policy

Digital products include ebooks, PDFs, downloadable guides, planners, educational resources, digital music, and other electronically delivered content.

• Requests must be submitted within 2 hours of purchase.
• The refund period starts when payment is successfully completed, not when the file is downloaded.
• Eligible refund requests submitted within this period will receive a refund of the digital product price.
• After 2 hours, digital purchases are final for change-of-mind reasons.
• Downloading or reading a product does not restart or extend the 2-hour window.

This policy does not limit rights or remedies required by applicable law, including those related to defective, incorrectly supplied, or undelivered digital products.

2. Physical Products — 24-Hour Cancellation

Physical products include T-shirts, apparel, mugs, CDs, gifts, and other shipped merchandise.

• Cancellation requests must be submitted within 24 hours of purchase.
• Orders already shipped or irreversibly committed to production may not qualify for voluntary cancellation.
• Approved cancellations are refunded to the original payment method.
• After 24 hours, change-of-mind cancellations are generally unavailable.

This policy does not override applicable consumer rights, including rights related to delayed shipment or unfulfilled orders.

3. Returns of Physical Merchandise

WitVersed does not ordinarily accept returns or exchanges for change-of-mind reasons after delivery.

Exceptions apply to merchandise that is damaged, defective, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

Contact our team through the website's Contact Us page with your order details and photographs, if relevant.

4. Damaged, Defective or Incorrect Orders

If merchandise arrives damaged, defective, or materially different from what you ordered, contact WitVersed customer support.

Depending on the issue, appropriate remedies may include:

• A replacement product
• Correction or redelivery of an order
• A full or partial refund
• Another remedy required by applicable law

If a digital file cannot be downloaded, is corrupted, or contains an incorrect product, contact us so we can help resolve the problem.

5. How to Request a Cancellation or Refund

Visit our Contact Us page and submit your request through the contact form.

Please include:

• Your full name
• Your order number
• The email address used at checkout
• The product purchased
• A brief description of your request

6. Refund Processing

Approved refunds will ordinarily be issued to the original payment method. The time for funds to appear depends on the payment provider and financial institution.

7. Digital Access After a Refund

If a digital purchase is refunded, WitVersed may revoke future access to downloadable files and associated download links.

A refund does not authorize customers to distribute, reproduce, resell, or publicly share copyrighted WitVersed content.

8. Intellectual Property

Digital publications, music, downloads, and other copyrighted content remain the intellectual property of their respective rights holders.

Purchasing digital content does not transfer copyright ownership or grant redistribution, resale, or public sharing rights unless expressly permitted by the applicable license or law.

9. Payment Disputes

We encourage customers to contact our support team about billing issues or order concerns so we have an opportunity to resolve them.

Nothing in this policy limits lawful rights to dispute unauthorized transactions, billing errors, or other qualifying charges.

10. Policy Updates

WitVersed may update this policy when necessary. The version in effect at the time of purchase will generally govern that order, subject to applicable law.

11. Contact WitVersed

For refund requests, cancellation requests, product assistance, and order concerns, please visit our Contact Us page.

Our customer support team will review your request and assist you.